Altarum is pleased to announce an opening for an IT Service Manager to join our Corporate IT Team. This position can work out of our office location in Ann Arbor, MI or Washington, DC. As Service Manager, you will perform Tier 2 helpdesk duties, some Tier 1 duties, as well as supervise Tier 1 helpdesk staff. You will supervise overall support for the desktop computing environment (PC, Mac, Desktop/Laptop), as well as printers, copiers, telephones, etc. This will involve in-person support, but also considerable remote support. You will also be responsible for the day-to-day operations of the Corporate IT Helpdesk.
In the initial stages, the IT Service Manager will help establish the people, processes, and systems needed to provide high quality customer service, ensuring the service desk is completely customer-focused, with good onboarding process, and quick/ effective addressing of service requests. The IT Service Manager will be required to be to Tier 1 and Tier 2 support in the initial stages, in order to get a good understanding of the systems, the customer profiles, the strengths and gaps of the current support system.
You’ll Earn Bonus Points if You Have:
Altarum Institute (Altarum) is a nonprofit organization headquartered in Ann Arbor, Michigan. Altarum creates and implements solutions to advance health among vulnerable and publicly insured populations. Public sector clients include the U.S. Department of Defense, Department of Health and Human Services, Department of Agriculture, Department of Veterans Affairs, the Occupational Safety and Health Administration, and various state agencies nationwide. Altarum also serves clients in the philanthropic and private sectors. Areas of expertise include health data and analytics; value-based care; public health systems design, development and information exchange; behavioral health and substance use disorders; childhood and adolescent health; medical education; food and nutrition; consumer engagement; elder care; health disparities and equity; and military and veterans’ health.
In addition to the meaningful and challenging work, Altarum offers an outstanding benefits program that includes paid time off, tuition reimbursement, 401k (5% employer contribution), a flexible work environment, and much more. We invite you to explore exciting and rewarding career opportunities with us.
Altarum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.