Quality Improvement Advisor, Practice Transformation

Location US-MI-Ann Arbor
# Positions
Current Opening


A Quality Improvement Advisor acts as a trusted advisor to healthcare providers across the State of Michigan, helping providers manage quality improvement (QI) and process improvement (PI) projects, comply with Federal and State regulations, and adopt best practices, often leveraging health IT and information exchange systems. A Quality Improvement Advisor supports the goals of the Center for Appropriate Care by promoting the improvement of patient care and population health, providing direct-to-provider technical assistance towards the achievement of clinical quality and process improvement goals and participation in quality reporting programs.

The Center for Appropriate Care supports providers across a number of different technical assistance programs including:


  • The Michigan Center for Effective IT Adoption or M-CEITA assisting providers with Meaningful Use standards

  • The Quality Payment Program – Small Rural and Underserved support program working with providers to participate in the CMS Quality Payment Program (QPP) Merit-Based Incentive System (MIPS)

  • The Great Lakes Practice Transformation Network (GLPTN) supporting practice transformation and participation in the QPP

  • Various other individual client engagements providing consulting and technical assistance for clinical quality improvement and office process improvement

The Center for Appropriate Care is seeking to add a Quality Improvement Advisor to the GLPTN program, however technical assistance staff are periodically cross trained and utilized on multiple TA programs. This is a client-facing role, responsible for managing a large number of client relationships and keeping client projects on track.


A Quality Improvement Advisor effectively manages client communications and engagement, and works directly with physicians, other providers, and office managers to enable achievement of QI/PI and participate in quality reporting and incentive programs (e.g. Quality Payment Program Merit Based Incentive Payment System, Meaningful Use standards as defined by the Centers for Medicare and Medicaid Services).


Specific Duties and Responsibilities may vary by TA program but typically include:

  • Recruit clients for participation in relevant CAC technical assistance programs.
  • Conduct onsite assessment of current state, gather data –discover issues and barriers and identify internal QI/PI champion (including physician champion).
  • Work with practice to set goals and improvement aims (clinical and operational) relevant to the TA program they are participating in and designed to close the gap between current state and desired state.
  • Review, analyze and adapt workflows for EHR vendor-specific quality reporting capabilities and Meaningful Use (MU) or MIPS objectives.
  • Assist clients with reporting and resolving EHR performance issues.
  • Identify OFIs (opportunities for improvement), prioritize, validate improvements, and develop implementation plan.
  • Implement desired changes and prioritized improvements
  • Experience with Shewhart statistics and process control charting is desirable.
  • Provide coaching and practice transformation advisory services to providers and office staff through a combination of onsite and remote assistance – utilize Lean /Six Sigma techniques and tools to drive quality and operational improvements.
  • Educate providers on eligibility requirements for participation in the Medicare and Medicaid EHR incentive programs and the Quality Payment Program.
  • Assist practices with understanding and calculating annual encounter eligibility thresholds required for state and federal quality reporting programs. This includes group proxy rules and individual eligibility requirements.
  • Help clients complete the registration and attestation processes for the EHR incentive program and/or Merit Based Incentive Payment System.
  • Ensure proper coordination of resources, leveraging internal expertise and competences.
  • Travel regionally in Michigan as needed to meet with managers, physicians, and partners.



Keywords:  QPP, MIPS, Meaningful Use, MU, EHR, EMR, quality, workflows, QI, process improvement, ambulatory, Medicaid, Medicare



In order to meet the objectives described above, a Quality Improvement Advisor should have:


  • 3+ years of relevant experience in a healthcare setting, including working experience in health IT and knowledge of HIE/HIT/EHR adoption, implementation and use.
  • Demonstrated knowledge of measurement and reporting of clinical process in ambulatory settings.
  • Strong understanding of data collection purposes, methods, and tools; and quality and performance measures.
  • Specific knowledge of the CMS Quality Payment Program requirements as part of MACRA and current Meaningful Use provisions associated with the HITECH Act is desirable.
  • Prior experience with QI activities supporting HHS’ National Quality Domains (NQS) preferred.
  • Project management or Team Facilitation experience is desirable.
  • Experience utilizing Lean or Six Sigma techniques to achieve quality improvements in a healthcare delivery setting is desirable
  • An inquisitive and innovative nature, excellent critical and analytical thinking skills, integrity, willingness to step into new roles, strong communication and facilitation skills, team-focused mentality, and a commitment to continuously learning and improving.
  • Ability to lead and motivate clinical staff to develop and implement quality and process improvements.
  • Bachelor’s degree or higher in related field preferred.


Bonus points if you have previous clinical experience!



Altarum Institute is a nonprofit systems research and consulting organization serving government and private sector clients, since 1946. Headquartered in Ann Arbor, MI our focus is solely on improving health and health care. Combining the analytical rigor of a research institution with the business agility of a consulting firm, the Institute is uniquely positioned to deliver practical, systems-based solutions to its clients and funders. Altarum’s nonprofit status ensures that the public interest is always preeminent in our work. Our dedication to social responsibility is evident in all that we do, serving the public good with integrity and enabling others to do the same. Altarum's dynamic work environment emphasizes integrity, personal commitment, and teamwork. 

In addition to the meaningful and challenging work, Altarum offers an outstanding benefits program that includes paid time off, tuition reimbursement, 401k (5% employer contribution), a flexible work environment, and much more. We invite you to explore exciting and rewarding career opportunities with us. 


Altarum Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.


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